Technology innovation has made the way business is conducted, more dynamic and intuitive than ever before. Organizations are fighting to keep pace with the latest technologies causing legacy investments to become outdated while creating tangible service delivery issues. There is an obvious need for enterprises to capitalize on their existing investments in order to maintain their competitive advantage in the global
marketplace. We offer application management services to maximize returns through support, maintenance, enhancement or even transformation of the existing portfolio of applications.

To address application management challenges KB developed a unique program that provides enterprises with a significant Return-on-Investment (ROI) for their applications, through an QCPF framework.

Services

KB provides a comprehensive suite of service offerings tailored to meet business requirements in our focus domains. Our maintenance service offerings are classified as:

Corrective Maintenance Services: As the name suggests this service includes immediate fixes to correct any dysfunctional feature of the application portfolio through bug fixes. KB provides continuous & uninterrupted support for all system problems ensuring smooth running of applications.

Adaptive Maintenance Services: The technology landscape is witnessing a dynamic change which in turn is aligned to changing customer demands. The change in the environment calls for new technology initiatives that address business needs better. KB helps you adapt to new technology changes without affecting your business continuity.

Perfective Maintenance Services: This involves a comprehensive root cause analysis to identify and design permanent fixes to critical issues. KB’s perfective maintenance services are a proactive measure that helps cut down costs in the long run by fixing the problems at the origin.

Enhancements: Changing business scenarios call for subsequent technology initiatives. KB provides enhancement services, which provide the support required for business to perform. Enhancements include adding new functionalities, modules or reports to support new business processes.

Methodology

KB has designed a unique methodology to maximize returns and rationalize existing application portfolio. The engagement is initiated by an assessment of the existing applications followed by a phased implementation. The engagement is divided into various waves, this helps prioritize the transition of critical applications.

KB leverages its QCPF framework for portfolio analysis to decide which application is most favorable for off shoring. The unique feature of the framework is it treats fractional applications as a bundle and hence includes all applications for the analysis. Some sample parameters to decide the offshorability of any application are: team size, life expectancy, turnaround time, criticality and complexity. Based on these
parameters a risk vs. offshorability matrix is derived using which a customized plan is developed.

Approach Benefits

Flexible - We can customize the various phases (SLA’S based on the nature of the project) - of our approach as per the project requirements.

Low Risk Transition Methodology – We implement strict measures to mitigate risks related to people, processes and technology.
 

Efficient SLA management - KB uses mature tools and frameworks to keep a tight check on SLA’s. Our governance and control model also ensures improved performance.
 

Effective Cost Performance: Our Collaborative Engagement Model helps reap benefits attributed to offshoring.

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